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The Training

This training was created to educate healthcare providers, bolstering knowledge of varied topics of cultural competency. The course will be interactive, comprehensive, and taught by knowledgeable public health professionals. Our training is approved by the Department of Health and Human Services (DHHS) and the Bureau of Health Care Quality and Compliance (HCQC) as required by legislation and provided to the medical facility provider(s) within 30 days of hire or start of contract. Providers and facilities will have the opportunity to renew their training credentials through our training program annually.

Currently, our training is offered online via Zoom.


Course ID: CT-2021-002.

Support Group

CME Accreditation (Credits available for additional $10.00 purchase)


This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education through the joint providership of the University of Nevada, Reno School of Medicine and Nevada Primary Care Association.   The University of Nevada, Reno School of Medicine is accredited by the ACCME to provide continuing medical education to physicians.  


The University of Nevada, Reno School of Medicine designates this live for a maximum of 9 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

All presenters, planners or anyone in a position to control the content of this continuing medical education activity have indicated that neither they nor their spouse/legally recognized domestic partner has any financial relationships with commercial interests related to the content of this activity. 

  • The training is 9 hours in length and was designed to be taught in-person or online using online meeting/webinar platforms;

  • The presentation will meet ADA compliance;

  • Peer-to-peer discussion, video presentations, and other interactive components are incorporated throughout the training;

  • Use of an online format such as Zoom will allow instructors to form small groups to allow for peer-to-peer discussion, private questions to the instructor, and video presentation.

  • The course instructors are knowledgeable and experienced public health advocates of Cultural Competency that meet all requirements set forth by the State Board of Health.

Themes and Topics Covered

  • Introduction

    • Introduction, disclaimer, ground rules, and regulations, instructor credentials and experience

  • Cultural Awareness

    • Importance of cultural awareness development, using The Iceberg Model of Culture, cultural bias and awareness with discussion

  • Bias (Explicit and Implicit)

    • Explicit and implicit bias, stereotyping, personal bias tests and mitigation of bias

  • Indirect Discrimination

    • Indirect​ discrimination, recognizing equality and equity, curb-cutting effect

  • Identity & Intersectionality

    • Definition of identity and Intersectionality with steps to address in healthcare

  • Social Determinants of Health

    • Education, socioeconomic status, and adverse childhood experiences, description of topic interconnection, why your zip code matters

  • Race & Ethnicity

    • Race and ethnicity description and comparison, forms/levels of discrimination, racial disparities in healthcare

  • Religion & Spirituality

    • Religion and spirituality comparison, importance in care delivery and how to address, pro-voice mindset, Interfaith cooperation

  • Refugees & Immigrants

    • Definitions and descriptions, current and emergent issues in policy and healthcare, language barriers

  • Gender Bias

    • Aspects of gender, gender disparities, gender bias

  • Gender Identity

    • Gender composition, gender identity and pronouns, SOGI and EHR practices

  • SGM

    • LGBTQIA+ and SGM defined, new vs. outdated terminology, mental and behavioral health disparities

  • Age

    • Ageism and elderspeak ,treatment impairment and steps to address, age disparities, caring for younger populations

  • Disability

    • Forms of disabilities, health disparities in people with disabilities, mental disorders, steps to reduce health disparities and establish rapport

  • Person First Language

    • ​Definition and information on when to use, Implementing person first language with examples

  • Microaggressions

    • Microaggressions, microinsults, microinvalidations, and microassaults, prevention and personal accountability

  • Best Practices

    • Effective communication, rapport, and bedside manner, building rapport with patients and how to practice effective communication, welcoming environment

  • Cultural Humility

    • Cultural competency as a journey and importance in practice, barriers to cultural and personal reflection importance


What participants are saying:

" I really can't speak highly enough about this training. It covered a broad swath of topics in great detail and provided plenty of useful tools to improve my practice and my workplace. I am so happy this is now a required training in Nevada and hope there are similar trainings available in other states. "
- August Participant